Rita's Journal - Episode 10: "A Hope and a Future"
We found a NIFTS letter (Never Intended For The System) that piggybacked onto another letter. Double whammy! It was written by a woman named Susan who gave up her child for adoption. And get this: Norman was adopted! I can't believe I never knew that! His grandmother Ardis actually has been looking for him and Norman agreed to meet with her. She is such a character! Funny and larger than life... much like Norman. She thought I was Norman's girlfriend, which made me blush. We had a bit of a scare, though – Ardis had a small heart attack while she was touring the post office. (She's okay, thank God.) But you could tell that even though Norman had just met his grandmother, he's really fond of her. It broke my heart to see how worried he was for Ardis, that I just ran up to him and gave him a hug without thinking! And NORMAN HUGGED ME BACK! It made me all warm and tingling inside.