Welcome to the Frequently Asked Questions Page

Q: How can I watch or stream Hallmark’s channels online?

A: Select offerings of Hallmark Channel, Hallmark Mystery, and Hallmark Family are available via several major OTT streaming providers. To view available providers please click here to find providers by zip code.

Q: I would like to add one of your networks to my cable lineup. How do I go about doing that?

A: Not all pay TV provider plans currently carry all of Hallmark’s three linear networks. If one of our channels is not included in your lineup of cable networks, please call your provider to share your feedback that you would like it added to your service or plan.

Q: What is Hallmark Movies Now, how do I sign up, and how much is it?

A: Hallmark Movies Now is a subscription streaming video on demand service which offers commercial-free, feel-good movies and series from Hallmark Channel, Hallmark Mystery, and more. Following a free 7-day trial period, the service is $5.99 a month or $59.99 a year. To join, please visit here.

Q: I am having technical difficulties with Hallmark Movies Now. Where can I find help?

A: For assistance with any questions or technical issues with Hallmark Movies Now, you may visit here.

Q: What is Hallmark Movies & More and where can I find it?

A: Hallmark Movies & More is a subscription-free, ad-supported streaming TV channel distributed via several major FAST/AVOD providers. Home to a curated selection of movies, series, and specials from the Hallmark library, the destination delivers on the networks’ signature brand of feel-good, original entertainment.

Q: Does your programming have video descriptions?

A: We make video description available as a secondary audio service for select programs. To learn more, you may visit here.

Q: Who can I contact about video or audio reception issues?

A: Viewer Services can be contacted via email at viewers@hallmarkmedia.com or by phone at 888-390-7474.

Q: Why is the schedule guide different from what is airing on your network?

A: Schedule changes are a regular part of television and are an important part of ensuring that we continue to provide the very best in entertainment. Please be sure to check out our schedule on our website, which is always current, or download the Hallmark Movie Checklist App here.

Q: Can I sign up to get reminders for when my favorite movies or shows air?

A: The Hallmark Movie Checklist App serves as the ultimate viewing guide for Hallmark programming. It is available on both iOS and Android, and gives users the ability to set program reminders, watch trailers, and stay in tune with all new content. Viewers can download the latest version of the app at the link here.

Q: How do I submit a story for your programming team’s consideration?

A. For legal reasons, we do NOT accept or consider unsolicited scripts, creative ideas, suggestions, or materials.

Q: Is Hallmark programming available in any other countries outside of the United States?

A: We distribute original content to every international market around the world, including France, U.K., Italy, Spain, Germany, Africa, Latin America and many more. Flagship network Hallmark Channel is exclusively available on Corus Entertainment’s W Network in Canada. In addition, signature Hallmark programming can also be found on the SVOD platforms Hallmark TV in the U.K., Hallmark Movies in Israel, and Hallmark Movies Now in India.

Q: Where can I purchase original Hallmark movies, series, and specials?

A: Select Hallmark original programming is available for purchase at major retailers including Walmart, Amazon, iTunes, Target, Hallmark Gold Crown stores, or your favorite DVD/Digital retailer.

Q: Where can I buy Hallmark Channel Wines and/or join the Hallmark Channel Wines Club?

A: To learn more about Hallmark Channel Wines, visit HallmarkChannelWines.com. If you are in need of assistance, please visit the FAQ page or contact customer service at customerservice@hallmarkchannelwines.com or 888-602-0240.

Q: Where can I purchase your official Hallmark Channel merchandise?

A: Authentic Hallmark Channel merchandise can be found on Hallmark.com and in select Hallmark Gold Crown stores. To browse current products, please visit here.

Q: I am having trouble accessing my Hallmark Gold Crown Rewards account. Who can assist me to log in?

A: For assistance with any questions pertaining to a Crown Rewards membership, please call Hallmark Consumer Care at 1 (800) 425-5627 or visit the website here.

If your questions or concerns have not been addressed here, you may reach Viewer Services via email at viewers@hallmarkmedia.com or by phone at 888-390-7474. We greatly appreciate your feedback.